Clear Rules.
Fair Process.
Our Refund & Cancellation Policy explains how project cancellations, refunds, deposits, milestones, and service-related payments are handled at Webcomelite.
Important Before Starting a Project
Project deposits, milestone payments, completed work, third-party costs, and approved expenses may affect refund eligibility. Please review this policy before making a payment or requesting cancellation.
How Different Payments Are Handled
Eligible Requests
Where a refund is applicable under the agreed project terms, the eligible amount will be reviewed and processed according to the applicable payment arrangement.
Work Already Completed
Payments relating to work already completed, delivered, approved, or allocated to project resources may not be refundable.
Third-Party Costs
Domain, hosting, software, plugins, subscriptions, advertising spend, payment processing charges, or other third-party costs may be non-refundable.
What Happens After a Cancellation Request?
Request
Client submits a cancellation or refund request through the agreed communication channel.
Review
We review project progress, payments, completed work, expenses, and the applicable agreement.
Decision
The applicable refund amount, if any, is determined according to the agreed terms.
Processing
If approved, the eligible refund is processed using the applicable payment method.
Refund & Cancellation Questions
Project deposits may be non-refundable once work has started or resources have been allocated to the project. Any applicable refund will depend on the agreed project terms and the stage of work.
If a project is cancelled after work has started, Webcomelite may retain amounts corresponding to work completed, time spent, resources allocated, approved expenses, and applicable third-party costs.
Generally, payments relating to work that has already been completed, delivered, approved, or made available to the client may not be refundable.
The specific treatment may depend on the project agreement and applicable circumstances.
Third-party expenses such as domain registration, hosting, premium plugins, software subscriptions, advertising spend, external services, licenses, or payment processing fees may not be refundable.
Delays caused by missing content, approvals, access, feedback, payments, or other client dependencies may affect the project schedule.
Such delays do not automatically create a right to a refund for work already completed or resources already allocated.
If Webcomelite is unable to continue a project for reasons within our control, we may review the project status and applicable payments and determine any eligible refund according to the agreed terms.
Approved refunds will normally be processed through the original or an appropriate payment method, subject to the capabilities and policies of the relevant payment provider.
Processing times may vary depending on the payment provider or financial institution.
Clients are encouraged to contact Webcomelite first regarding billing concerns or refund requests so that the matter can be reviewed and resolved where possible.
Unauthorized or disputed transactions may be handled through the applicable payment provider's dispute process and any relevant contractual rights.
Requests made after delivery will be reviewed based on the project agreement, delivered work, acceptance, outstanding obligations, and any applicable refund terms.
Please contact Webcomelite through the official contact channel associated with your project and provide your name, project information, payment details where appropriate, and the reason for your request.
We will review the request and respond according to the applicable project terms.
Need Help With a Refund?
If you have a question about a payment, cancellation, or project refund, contact our team and we'll review your request according to the applicable project terms.
Contact Webcomelite